{"product_id":"restaurant-customer-service-training","title":"Giving Customers Information in Food Service","description":"\u003cp\u003eThe course describes the importance of the hospitality sector to the UK economy; the importance of good customer service in the hospitality sector and the roles of service staff as key contact points for customers.\u003c\/p\u003e\n\u003cp\u003eThe course describes the importance of the hospitality sector to the UK economy; the importance of good \u003ca href=\"\/courses\/restaurant-customer-service-training\"\u003e\u003cstrong\u003ecustomer service in the hospitality sector\u003c\/strong\u003e\u003c\/a\u003e and the roles of service staff as key contact points for customers.\u003c\/p\u003e\n\u003cp\u003eThe course also reviews the importance of a \u003ca href=\"\/courses\/customer-satisfaction-in-the-hospitality-industry-training\"\u003e\u003cstrong\u003egood impression\u003c\/strong\u003e\u003c\/a\u003e, excellence and professionalism of service staff as part of the organisation’s brand and brand awareness to customers and how brand marketing influences the decisions of customers.\u003c\/p\u003e\n\u003cp\u003eService staff should know their menus and be a source of information to customers, including making recommendations and including good communication skills in their service approach.\u003c\/p\u003e\n\u003ch3\u003eLearning Objectives\u003c\/h3\u003e\n\u003cp\u003eOn completion of this course, learners will:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand the importance of customers’ needs and expectations in the hospitality sector\u003c\/li\u003e\n\u003cli\u003eUnderstand why it is important to set the service offer relationships\u003c\/li\u003e\n\u003cli\u003eUnderstand the importance of complying with industry codes of practice and legislation\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAccreditation\u003c\/h3\u003e\n\u003cp\u003eThe content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eOn successful completion of this \u003ca href=\"\/courses\/customer-care-training\"\u003e\u003cstrong\u003ecustomer service\u003c\/strong\u003e\u003c\/a\u003e course, you will be awarded a Virtual College certificate which you will be able to download and print immediately on completion.\u003c\/p\u003e\n\u003ch3\u003eDuration\u003c\/h3\u003e\n\u003cp\u003eThis course will take approximately 30 minutes to complete, depending on learning speed.\u003c\/p\u003e\n\u003ch3\u003eTarget Audience\u003c\/h3\u003e\n\u003cp\u003eThis course is aimed at professionals who are often serving food to customers in the hospitality sector.\u003c\/p\u003e\n\u003ch3\u003eEntry Requirements\u003c\/h3\u003e\n\u003cp\u003eThere are no specific entry requirements for this course.\u003c\/p\u003e","brand":"Virtual College by Netex","offers":[{"title":"Self Printed Certificate","offer_id":50706938659163,"sku":"01-BCX-01-045","price":20.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0862\/8990\/8059\/files\/giving-customers-information-in-food-service-thumbnail-image.webp?v=1742380011","url":"https:\/\/shop.virtual-college.co.uk\/products\/restaurant-customer-service-training","provider":"Virtual College by Netex","version":"1.0","type":"link"}