{"product_id":"dealing-with-difficult-situations-training","title":"How to Deal With Difficult Situations","description":"\u003cp\u003e\u003cspan\u003eOur online Dealing with Difficult Situations training course is broken down into the following sections and can be completed at your own pace. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eThe course includes:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli data-end=\"274\" data-start=\"0\"\u003e\n\u003cp data-end=\"33\" data-start=\"2\"\u003e\u003cstrong data-is-only-node=\"\" data-end=\"31\" data-start=\"2\"\u003eHow Do You Feel About It?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-end=\"274\" data-start=\"36\"\u003e\n\u003cli data-end=\"125\" data-start=\"36\"\u003eUnderstand how difficult situations at work trigger physical and emotional responses.\u003c\/li\u003e\n\u003cli data-end=\"185\" data-start=\"128\"\u003eLearn the benefits of stepping away from a situation.\u003c\/li\u003e\n\u003cli data-end=\"274\" data-start=\"188\"\u003eComplete a reflection activity on a recent workplace challenge and your reactions.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"516\" data-start=\"276\"\u003e\n\u003cp data-end=\"316\" data-start=\"278\"\u003e\u003cstrong data-is-only-node=\"\" data-end=\"314\" data-start=\"278\"\u003eWhat Do You Want to Do About It?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-end=\"516\" data-start=\"319\"\u003e\n\u003cli data-end=\"380\" data-start=\"319\"\u003eExplore actionable steps to address workplace challenges.\u003c\/li\u003e\n\u003cli data-end=\"453\" data-start=\"383\"\u003eLearn about workplace processes for handling difficult situations.\u003c\/li\u003e\n\u003cli data-end=\"516\" data-start=\"456\"\u003eEngage with a case study and quiz to reinforce learning.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli data-end=\"747\" data-start=\"518\"\u003e\n\u003cp data-end=\"556\" data-start=\"520\"\u003e\u003cstrong data-is-only-node=\"\" data-end=\"554\" data-start=\"520\"\u003eCommunicating Your Perspective\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-end=\"747\" data-start=\"559\"\u003e\n\u003cli data-end=\"624\" data-start=\"559\"\u003eLearn strategies to discuss difficult situations effectively.\u003c\/li\u003e\n\u003cli data-end=\"692\" data-start=\"627\"\u003eDiscover four key tips for clear and confident communication.\u003c\/li\u003e\n\u003cli data-end=\"747\" data-start=\"695\"\u003ePractice with a conversational cheat sheet quiz.\u003cbr\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003cli data-is-last-node=\"\" data-end=\"884\" data-start=\"749\"\u003e\n\u003cp data-end=\"771\" data-start=\"751\"\u003e\u003cstrong data-is-only-node=\"\" data-end=\"769\" data-start=\"751\"\u003eExtension Task\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul data-is-last-node=\"\" data-end=\"884\" data-start=\"774\"\u003e\n\u003cli data-end=\"825\" data-start=\"774\"\u003eReflect on how you handle difficult situations.\u003c\/li\u003e\n\u003cli data-is-last-node=\"\" data-end=\"884\" data-start=\"828\"\u003eIdentify ways to adjust your approach in the future.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhy take this Dealing with Difficult Situations course?\u003c\/h3\u003e\n\u003cp\u003eIn this course, you'll find out how to deal with difficult situations so that in the future, you'll be able to resolve them swiftly and effectively. Workplace conflict can be a useful tool for growth and change, but only if it's managed well. By taking part in this course, you'll learn how to analyse your emotions and practise describing them with words. You'll learn how to get the best outcome out of a difficult conversation by focusing on facts and observed behaviours. This power skill can be extremely beneficial in your job role.\u003c\/p\u003e\n\u003ch3\u003eDealing with Difficult Situations Course Duration\u003c\/h3\u003e\n\u003cp\u003eThis Dealing with Difficult Situations course should take 8-12 minutes to complete, but e-learning is self-paced, so it depends entirely on your individual learning speed and how quickly you absorb the study material.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eAfter completing this Dealing with Difficult Situations course, you will be able to download and print a Virtual College certificate for your records.\u003c\/p\u003e\n\u003ch3\u003eEntry requirements\u003c\/h3\u003e\n\u003cp\u003eThere are no specific entry requirements for this Dealing with Difficult Situations course.\u003c\/p\u003e\n\u003ch3\u003eFurther online training courses\u003c\/h3\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Arial',sans-serif; mso-bidi-font-family: 'Times New Roman \\(Body CS\\)';\"\u003eWe have over 300 accredited online courses and a wide selection of personal and professional development courses, including \u003ca href=\"\/courses\/dealing-with-difficult-situations-training\"\u003e\u003cb\u003eDealing with Difficult Situations\u003c\/b\u003e\u003c\/a\u003e, \u003cb\u003e\u003ca href=\"\/courses\/problem-solving-training\"\u003eHow to Improve Problem-Solving Skills\u003c\/a\u003e \u003c\/b\u003eand \u003ca href=\"\/courses\/learning-to-say-no-training\"\u003e\u003cb\u003eLearning to Say No - The Right Way\u003c\/b\u003e\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan style=\"font-family: 'Arial',sans-serif; mso-bidi-font-family: 'Times New Roman \\(Body CS\\)';\"\u003eView our full catalogue of online courses \u003ca href=\"\/courses\"\u003e\u003cb\u003ehere\u003c\/b\u003e\u003c\/a\u003e.\u003c\/span\u003e\u003c\/p\u003e","brand":"Virtual College by Netex","offers":[{"title":"Self Printed Certificate","offer_id":50706943476059,"sku":"01-PPD-01-091","price":12.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0862\/8990\/8059\/files\/Women-with-hand-on-head-while-on-her-laptop.webp?v=1741706022","url":"https:\/\/shop.virtual-college.co.uk\/products\/dealing-with-difficult-situations-training","provider":"Virtual College by Netex","version":"1.0","type":"link"}