{"product_id":"customer-care-training","title":"Customer Care","description":"\u003cdiv class=\"product-detail-course-description-show\"\u003e\n\u003cp\u003eThis Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-detail-course-description-show\"\u003e\n\u003cp\u003eThis\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003eCustomer Care\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003etraining course has been created to give businesses guidance on how to get that edge above competing establishments.\u003c\/p\u003e\n\u003cp\u003eWith the intense competition nowadays having a great product at a great price can only get you so far. Better customer care may be that difference causing customers to choose you above other suppliers offering the same products or services.\u003c\/p\u003e\n\u003cp\u003eCompleting this customer service training course will help you understand why businesses need good customer care. You will learn the causes of poor customer care, good customer care skills and how to handle complaints.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eOn completion of this course learners will:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n    \u003cli\u003eRecognise why you need a customer care programme\u003c\/li\u003e\n    \u003cli\u003eUnderstand barriers to good customer care\u003c\/li\u003e\n    \u003cli\u003eUnderstand customer care skills and how to use them to overcome those barriers\u003c\/li\u003e\n    \u003cli\u003eBe able to develop a complaints handling procedure that strengthens the bond between your company and your customers\u003c\/li\u003e\n    \u003cli\u003eHave a plan to install a customer care programme in your company\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhen you’ve completed this online training you will sit an online test and, once successful, you can download your Virtual College certificate.\u003c\/p\u003e\n\u003ch3\u003eLesson Plan\u003c\/h3\u003e\n\u003cp\u003eThe subjects covered in this online customer service training include:\u003c\/p\u003e\n\u003cul\u003e\n    \u003cli\u003e\n\u003cstrong\u003eCustomer Care: Introduction\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eWho is this for?\u003c\/li\u003e\n            \u003cli\u003eWhat is customer care?\u003c\/li\u003e\n            \u003cli\u003eWhat do customers expect?\u003c\/li\u003e\n            \u003cli\u003eChallenge or opportunity?\u003c\/li\u003e\n            \u003cli\u003eSelf-assessment\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e     \n    \u003cli\u003e\n\u003cstrong\u003eWhy you need good customer care\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eCustomer care does make a difference\u003c\/li\u003e\n            \u003cli\u003eIncome verses cost\u003c\/li\u003e\n            \u003cli\u003eSelling to customers\u003c\/li\u003e\n            \u003cli\u003eCustomer satisfaction\u003c\/li\u003e\n            \u003cli\u003eMedia\u003c\/li\u003e\n            \u003cli\u003eRecommendations\u003c\/li\u003e\n            \u003cli\u003ePeople don't just buy the product\u003c\/li\u003e\n            \u003cli\u003ePeople buy the experience\u003c\/li\u003e\n            \u003cli\u003eCustomer expectations\u003c\/li\u003e\n            \u003cli\u003eCompany image\u003c\/li\u003e\n            \u003cli\u003eA negative cycle\u003c\/li\u003e\n            \u003cli\u003eHappy customers\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eCauses of poor customer care\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eLack of customer orientated mission\u003c\/li\u003e\n            \u003cli\u003eLack of understanding what business is all about\u003c\/li\u003e\n            \u003cli\u003eLack of appreciation of their role\u003c\/li\u003e\n            \u003cli\u003eLack of commitment\u003c\/li\u003e\n            \u003cli\u003eLack of commitment: Communication\u003c\/li\u003e\n            \u003cli\u003eLack of employee welfare\u003c\/li\u003e\n            \u003cli\u003eLack of internal cooperation\u003c\/li\u003e\n            \u003cli\u003eLack of confidence or ability\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eCustomer care skills\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eSkill overview\u003c\/li\u003e\n            \u003cli\u003eAttitude and behaviour\u003c\/li\u003e\n            \u003cli\u003eAppearance\u003c\/li\u003e\n            \u003cli\u003eBody language\u003c\/li\u003e\n            \u003cli\u003eBody language: open or closed?\u003c\/li\u003e\n            \u003cli\u003eBody language: warm or cold?\u003c\/li\u003e\n            \u003cli\u003eBody language: mirroring\u003c\/li\u003e\n            \u003cli\u003eBody language: personal space\u003c\/li\u003e\n            \u003cli\u003eEyes and ears\u003c\/li\u003e\n            \u003cli\u003eWords and expressions\u003c\/li\u003e\n            \u003cli\u003eOpen questions\u003c\/li\u003e\n            \u003cli\u003eGiving attention\u003c\/li\u003e\n            \u003cli\u003eAssertiveness\u003c\/li\u003e\n            \u003cli\u003eCustomer perception\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eHandling complaints\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eHow to turn around an angry customer\u003c\/li\u003e\n            \u003cli\u003eGather information\u003c\/li\u003e\n            \u003cli\u003eTalk to your customers\u003c\/li\u003e\n            \u003cli\u003eUtilise the experts\u003c\/li\u003e\n            \u003cli\u003eChallenge yourself\u003c\/li\u003e\n            \u003cli\u003eDealing with complaints\u003c\/li\u003e\n            \u003cli\u003eHandling complaints\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eYour campaign\u003c\/strong\u003e\n        \u003cul\u003e\n        \u003cli\u003eEmployer or employee?\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eEmployer\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eYour campaign plan\u003c\/li\u003e\n            \u003cli\u003e12 steps\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n\u003cstrong\u003eEmployee\u003c\/strong\u003e\n        \u003cul\u003e\n            \u003cli\u003eYour campaign plan\u003c\/li\u003e\n            \u003cli\u003e8 steps\u003c\/li\u003e\n        \u003c\/ul\u003e\n    \u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eAccreditation\u003c\/h3\u003e\n\u003cp\u003eThe content of this customer service training has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.\u003c\/p\u003e\n\u003ch3\u003eCertification\u003c\/h3\u003e\n\u003cp\u003eOn completion of this customer care training you will be able to print a Virtual College certificate.\u003c\/p\u003e\n\u003ch3\u003eDuration\u003c\/h3\u003e\n\u003cp\u003eApproximately 2 - 3 hours. The length of time taken depends entirely on how quickly you can study and absorb the material. The course is self-paced with 124 interactive screens and multiple components. You do not have to complete all the training in one session. Your progress will be recorded throughout.\u003c\/p\u003e\n\u003ch3\u003eTarget Audience\u003c\/h3\u003e\n\u003cp\u003eThis course is aimed at owners and managers of both small and large businesses. However, everything still applies to you if you are an employee.\u003c\/p\u003e\n\u003ch3\u003eEntry Requirements\u003c\/h3\u003e\n\u003cp\u003eThere are no specific entry requirements for this course.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Virtual College by Netex","offers":[{"title":"Self Printed Certificate","offer_id":50706944131419,"sku":"01-PPD-01-005","price":25.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0862\/8990\/8059\/files\/Two-people-in-discussions-with-each-other.webp?v=1741681550","url":"https:\/\/shop.virtual-college.co.uk\/products\/customer-care-training","provider":"Virtual College by Netex","version":"1.0","type":"link"}